Rush Green Florist E-Commerce Terms & Conditions

Terms and Conditions for Online Flower Delivery – Rush Green Florist

Welcome to Rush Green Florist. These Terms and Conditions govern all orders placed via our online store and apply in full to customers utilising our Flower Delivery services in Rush Green and the surrounding areas. Please read these terms carefully before placing an order. By accessing or using our website and making a purchase, you agree to be bound by these Terms and Conditions.

1. Order Process

We strive to make online flower delivery in Rush Green straightforward and efficient for every customer. Our online ordering process includes clear steps designed for accuracy and consumer confidence:

• Product Selection: Customers can view our curated range of floral arrangements and gifts, including seasonal bouquets and bespoke options.
• Order Submission: After selecting products, follow the prompts to provide recipient and delivery details. Ensure all information is accurate to prevent delivery delays.
• Confirmation: Once your order is placed, you will receive an on-screen acknowledgment and, if provided, an order summary to your given email address. This acknowledgment is not an acceptance of your order but a confirmation of receipt.
• Order Acceptance: Acceptance of your order occurs when we dispatch the flowers. Until dispatch, we reserve the right to decline or cancel your order for any reason.

Rush Green Florist reserves the right to refuse or cancel any order in the event of material product errors, pricing issues, or factors beyond our reasonable control. Should this occur, we will contact you as soon as practicable using the details provided.

2. Product Availability and Substitutions

We endeavour to keep our online catalogue up to date. In rare cases, some flowers may become unavailable due to seasonal fluctuations or supply chain factors affecting Rush Green and nearby areas. If substitution is required, we will replace unavailable items with flowers of equal or greater value while maintaining the chosen style and colour palette whenever possible. Substitutions are made with care to retain the overall presentation and sentiment of your chosen arrangement.

3. Pricing and Payment

All prices are shown in Pounds Sterling (GBP) and include applicable VAT unless otherwise stated. Delivery charges, if applicable, are clearly presented prior to purchase. Rush Green Florist reserves the right to update or correct product prices or descriptions at any time without notice.

We accept various secure payment methods as made available at the checkout. By placing an order, you confirm that the payment method used is yours, or you have authority to use it. Orders will only be fulfilled after receipt of cleared funds.

If your order is not accepted or is cancelled by Rush Green Florist, any pre-authorised payment will be promptly cancelled, and where funds have been debited, we will issue a full refund using your original payment method.

4. Delivery Terms

Our online flower delivery service is available throughout Rush Green and the surrounding areas. Delivery options, dates, and associated fees are presented during the order process:

• Standard and Same-Day Delivery: Same-day delivery is available for orders received before the published cut-off time. For locations outside of Rush Green, delivery times may vary.
• Recipient Information: It is essential that accurate delivery information is provided at checkout. Incorrect or incomplete details may result in delivery delays or failed delivery attempts. We cannot be held responsible for unsuccessful deliveries due to inaccurate information provided by the customer.
• Non-Delivery: In the unlikely event that your flowers are not delivered as scheduled, please notify us within 24 hours so we may investigate and resolve the issue appropriately.

5. Cancellation and Amendments

You have the right to cancel or amend your flower delivery order subject to the following:

• Cancellation by Customer: Orders for flowers scheduled for same-day or next-day delivery cannot usually be cancelled due to the perishable nature of our products. For advance orders, cancellations or amendments must be requested at least 24 hours prior to the scheduled dispatch. We will do our best to accommodate any feasible changes.
• Cancellations by Rush Green Florist: We reserve the right to cancel your order for reasons such as unavailability of items, inability to process payment, or supply issues. A full refund will be provided where we cancel an order.
• How to Cancel/Amend: Requests to cancel or amend an order should be clearly communicated using the contact information on our website.

In the case of wedding, event, or bulk orders, a separate cancellation policy may apply. Please refer to the specific agreement made at the time of booking.

6. Returns and Refunds

Due to the perishable nature of flowers and floral arrangements, returns are not typically accepted. However, your satisfaction is important to us. If you are not happy with your order, or if it arrives damaged or not as described, please notify us within 24 hours of delivery. Photographic evidence may be requested to help assess the issue. At our discretion, we may offer a replacement, repair, or refund according to the situation.

7. Customer Responsibilities

Customers using our online flower delivery service in Rush Green are responsible for:

• Providing accurate order and recipient information.
• Reviewing order details prior to submission.
• Communicating any issues promptly, particularly with time-sensitive orders.
• Ensure someone is available at the delivery address to accept the flowers, if applicable.

8. Intellectual Property

All content, photographs, logos, and text displayed on the Rush Green Florist website are owned by us or our licensors. Use of the website or any imagery for any purpose other than placing a flower delivery order is strictly prohibited without prior written consent.

9. Limitation of Liability

Rush Green Florist strives to provide reliable and high-quality online flower delivery services across Rush Green and the surrounding localities. However, to the fullest extent permitted by law:

• We shall not be liable for any indirect, special, or consequential loss, including loss of data, profits, or goodwill, arising from or related to your order, use, or inability to use our website or services.
• If, notwithstanding the foregoing, we are found liable to you for any reason, our liability is capped at the total value of the order placed.
• We do not accept liability for delays or failures in performance resulting from matters beyond our reasonable control, including but not limited to, adverse weather, transport disruption, acts of god, or supplier shortages.
• Nothing in these Terms limits our liability for death or personal injury resulting from our negligence, or for fraud, or any other liability that cannot be excluded or limited by law.

10. Personal Data & Privacy

Your privacy is important to us. All personal information collected during the order process is processed in accordance with applicable UK data protection laws and our Privacy Policy. We only collect data necessary for fulfilling your order and contacting you regarding your purchase.

11. Changes to these Terms

We reserve the right to update or amend these Terms and Conditions from time to time to reflect changes in law, business practices, or improvements to our service. Any updates will become effective at the time of publication on our website. Please review the Terms each time you place an order.

12. Governing Law and Jurisdiction

These Terms and Conditions shall be governed by and construed in accordance with the laws of England and Wales. Disputes arising under or in connection with these terms are subject to the exclusive jurisdiction of the English courts.

13. General

If any provision of these Terms is deemed unlawful, void, or unenforceable, that provision shall be deemed severable and shall not affect the validity and enforceability of the remaining provisions. No waiver by Rush Green Florist of any term or condition shall constitute a waiver of future rights or remedies. These Terms constitute the entire agreement between us concerning your use of our website and purchase of goods via our online flower delivery Rush Green service.

14. Area of Application

These Terms & Conditions apply to all online customers of Rush Green Florist who seek flower delivery in Rush Green and the surrounding areas. By using our site and services, you confirm your acceptance of these terms.

For questions regarding these Terms and Conditions or your order, please consult the information and contact page on our website.