At Rush Green Florist, your satisfaction is at the centre of everything we do. As a trusted local florist serving Rush Green households and businesses, we take great pride in the freshness and quality of every bouquet we deliver. Each arrangement is hand-prepared and carefully inspected to ensure it reaches you in pristine condition, offering vibrant blooms and long-lasting enjoyment.
We understand how disappointing it can be to receive flowers that are not in perfect condition. If your flowers or floral arrangement arrive damaged in any way, please let us know as soon as possible on the same day of delivery. To help us resolve your concern swiftly, kindly provide photographic evidence of the damage, along with your order details. Once we have reviewed your information, we will arrange for either a prompt replacement or a full refund, depending on your preference. Our goal is to ensure every Rush Green customer receives only the freshest and most beautiful blooms.
We are committed to delivering flowers that look stunning from the moment they arrive. Our Fresh Flowers Guarantee assures you that your flowers will remain vibrant for a minimum of five days when cared for as instructed with clean water and suitable placement. If you follow our care guidelines but find that your flowers do not meet this freshness expectation, please contact us within this five-day window. We will review your concern and offer a suitable resolution, which may include a replacement bouquet or a refund in accordance with our policy.
Your peace of mind is important to us. If your flowers don’t arrive in a timely manner, do not meet your expectations, or are affected by damage or loss of freshness within the guaranteed period, you are entitled to the following options:
All refund and replacement requests will be processed promptly once we verify your claim and receive any required information.
We genuinely care about your experience and are dedicated to maintaining our excellent reputation within the Rush Green community. If you have a complaint regarding your flower order, delivery, or any aspect of our service, please get in touch with us within 48 hours of receiving your flowers. Provide us with your order reference, details of your concern, and any supporting information or photos. Our customer care team will investigate thoroughly and respond within two working days, offering a clear resolution.
With years of floral expertise, Rush Green Florist has built a strong local reputation for reliability, quality, and outstanding service. We appreciate the trust Rush Green residents and businesses place in us and are committed to resolving any returns, refunds or complaints promptly, fairly, and with care.
Thank you for choosing Rush Green Florist. Your satisfaction with our fresh flowers and service remains our top priority.
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